Worst Customer

This is the place to tell all about your worst customers.

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DMV Nightmare

DMV Nightmare Everyone dreads going to the DMV. Whether you are getting your license for the first time, renewing, new car registration, or you just moved to a new state and have to change your license and tags, you hate going to the DMV. Every time you go, you wait in line for hours just to be told when you finally get your number called that you have to go back home and bring back more paperwork!!! Try working at the DMV people!!! We do not get any type of pleasure out of getting half way through your vehicle registration to find out that you are missing your odometer statement! It is not nice to cuss at us when we send you packing because you do not have all of the required paperwork to register your vehicle, get your drivers license, or whatever ever else you get sent out empty handed for. We would love to have you walk in without a wait with a smile on your face, serve you immediately without the hassle of missing forms, and send you out the door as we tell you to have a SUPER-FANTASTIC DAY! This however never happens, because we work Read More
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I’ll have your job

I’ll have your job! I worked as a Unit Director at Bojangles’ Famous Chicken and Biscuits in Conway, South Carolina for over 3 years. Now let me tell you, they have the most picky, demanding customers that I have ever seen in my 17 years working in the customer service industry! “I want that on a DARK BROWN biscuit”, meaning they want a burnt, rock hard hockey puck! “I want extra crispy bacon”, again meaning burn my bacon till it tastes like charcoal! “I want lots of extra seasoning on the side for my fries”, meaning I want to have a heart attack from all this salt after I eat! And then my favorite, “I want HOT FRIES!” This brings me to my customer complaint, working the early morning breakfast shift one day a customer came in and ordered a Cajun fillet biscuit, seasoned fries, “and I want those hot please”…just then the cook yells, “fries in the window”, and places HOT FRIES in the window for service. And she orders a senior (free) coffee. I prepare her tray, grab her biscuit from the wrap station and get her fries (burning my hand in the process, as the grease is Read More
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James Bond Coffee Drinkers

James Bond Coffee Drinkers Every where you go in the customer service industry world there is always that one customer. You guys know what I am talking about don’t you? They only want to be waited on by the same employee every time. If that employee is off if someone else handles this customers order it is always wrong, even if you follow their instructions to a “T”. I was a new manager at a local coffee shop, and let me tell you that coffee drinkers are indeed the pickiest customers on the planet! “I want 9 sugars, 12.5 creamers, and stir it counter clockwise 4 times.” I’m not joking! There is this one customer that comes in every morning before taking her children to school and she orders her coffee the same way every day, “medium iced coffee, double French vanilla, filled half way with milk, 8 equals melted.” Seems easy enough right? Wrong! If Michelle wasn’t working that day, this customer gave whoever was working hell, before ordering her coffee, during the entire time someone was making her coffee, and after she received her coffee she would complain that it wasn’t right. We all cringed whenever she would Read More
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Kill Them With Kindness

Kill Them With Kindness Senior citizens can sometimes be the most frustrating customers of all time. I had this one old lady that used to frequent my restaurant daily. She was slowly dying of cancer, and was mad at the world. You could never ask her, “how are you doing today?” If you did she would usually respond with, “I’m dying! How the hell do you think I’m doing today?” She once told one of my employees that he was “fat and going to die too!” She would talk your ear off about her doctors appointments, children, deceased husband if you would let her. But no matter how kind my staff and I would be to her, it was never good enough. We even made her customer of the month and posted her picture in our dining room! Now we didn’t have a customer of the month program, but we were trying to make the rest of her life as enjoyable as we possibly could. She even complained about being the customer of the month! She said that she should be customer of the year and should get to eat for free for the rest of the year too! After Read More
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Getting a Full Refund

Getting a Full Refund I work as a District Manager for a chain of coffee shops in the Myrtle Beach, South Carolina area, which will remain unnamed as I am still currently employed with them, and love my job very much. When customers want to call and complain to someone, managers are instructed to give them my cell phone number instead of referring them to the corporate 800 number. The reason for my doing this is so that the customer can leave a message and then I can call the manager to get their side of the story and also question any team members that may have witnessed the situation. Then, I would contact the customer to attempt to make them happy, invite them back, and basically blow smoke up their asses, and offer them free product to keep them coming back. I received a call one evening from a woman who had gone thru the drive thru after work to order coffee and ice cream. This woman claimed that the young girl who took her order didn’t have a clue what she was doing and had neglected to give her a senior citizens discount. A manager had to come Read More
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Mace in Your Face

Mace in Your Face This one time at band camp…..ha-ha just kidding! But really, one night I was working at a Taco Bell in Lexington, KY the late night shift. Now on after 10 is when the crazies and psychos come out anyway. There was a car load of drunk girls that came thru the drive thru screaming their order into the speaker (all 4 of them at the same time). I remained calmed and nicely asked them if they could please order one at a time so that I could understand them. Then one of the girls yells into the speaker, “maybe you should f*&kin’ listen then bi$#h!” To which I sweetly and calmly replied, “Would you mind not cursing at me and place your order please?” This of course just pissed them off even more and they pulled up to the window. As they pulled up another car pulled up to the speaker and I began to greet the next customer as the cashier went to the window to deal with the loud, possibly drunk, psycho girls. I over heard them ask to speak to the girl that was taking their order at the speaker, and I turned Read More
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Ode to Chef Ramsey

Ode to Chef Ramsey If only the customer service industry was run solely by Chef Ramsey. Customers would too scared to complain about anything! We could all say what we really want to say to those rude stuck up patrons that think they are better than those that are serving them. We could tell them to “f@#k off”, show them the door, and call them names! No more free product for complainers, and reward those that praise our efforts. I wish I could talk to my whining guests the way that he does. Instead of kissing butts all day long, I could kick them in the butts on their way out the door. What would you do if Chef Ramsey set the standard for your company’s customer service? Read More
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Pregnant Push-Over

Pregnant Push-Over I was working as a night manager at a Pizza Hut in Kansas City, Missouri while I was pregnant with my daughter. I was eight months pregnant, and worked harder than any one I knew, male or female. It was Friday night and the dining room was packed as usual, and I was on the floor helping the servers keep drinks full, schmoozing with the customers, etc. Cheri had a customer that apparently had one too many to drink before arriving with his wife and two small children for dinner. He ordered two large pizzas, breadsticks, salads, soft drinks for the kids, and of course beer for himself, oh yeah his wife had water. The customer had requested 4 sides of ranch dressing for his pizza, and Cheri filled 4 soufflé cups with ranch dressing from the salad bar. When the pizza arrived, Cheri brought the sides of ranch to the table and the customer asked her, “were you not listening when I told you that I wanted the ranch that comes with the buffalo wings!” Cheri then explained to the customer that she was sorry that she misunderstood him, and she would gladly go and get him Read More
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Reap what you sow!

Reap what you sow! I work as a District Manager for a chain of coffee shops in the Myrtle Beach, South Carolina area, which will remain unnamed as I am still currently employed with them, and love my job very much. When customers want to call and complain to someone managers is instructed to give them my cell phone number instead of referring them to the corporate 800 number. The reason for my doing this is so that the customer can leave a message and then I can call the manager to get their side of the story and also question any team members that may have witnessed the situation. Then, I would contact the customer to attempt to make them happy, invite them back, and basically blow smoke up their asses, and offer them free product to keep them coming back. I received a call one evening from a woman who had gone thru the drive thru after work to order coffee and ice cream. This woman claimed that the young girl who took her order didn’t have a clue what she was doing and had neglected to give her a senior citizens discount. A manager had to come Read More
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Senior Citizen Banned for Stupidity

Senior Citizen Banned for Stupidity One Saturday afternoon at Bojangles’ Famous Chicken and Biscuits in Conway, SC I was working the front counter with a “black” crew member named Antoine. Now the color of his skin makes no difference to me, but it definitely did to one of my customers. Now this elderly man comes up to the counter to order a 2 piece dinner with dirty rice and Cajun pintos and a senior sweet tea. I collected payment, and Antoine began preparing the customers plate. As soon as the customer realized that a “black man” was making his food, he came over to me to complain. He said, “I don’t want that ni&*er (I wont repeat what he said because I believe this word to be the most ignorant word ever uttered out of anyone’s mouth) touching my food! Get someone else to make it please!” I looked at Antoine’s face and the look on his face must have mirrored mine – total shock!! I then told him that, “a black man fried the chicken, a black lady made the fixin’s, and a Hispanic woman made the biscuits today. Without these hard working employees here I simply would not Read More
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You Stink

YOU STINK! Have you ever had one of those customers that looked like somebody out of a bad zombie movie and smelled like shit on a stick?  I sure have!  The worst customers are not always the ones that complain just to complain, or those that are looking for something for nothing.  Sometimes the worst customers make you want to run away as fast as you can so you don’t vomit all over the service counter or act like you have OCD trying to scrub off the filth that may have invaded your personal space. Miss Mitty was an elder lady with no teeth, and a really bad wig that was always matted and cocked on the side of her head like someone knocked her teeth out and sent her wig spinning around her head and she just left it where it landed.  And she never wore a bra! Her breath always smelled like hot garbage, and she smelled like she hadn’t showered in months.  If you tried to breath through your mouth in an attempt to not smell her, you got to taste her stench instead! It would be nice if we could go back to the days when Read More

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