Everyone dreads going to the DMV. Whether you are getting your license for the first time, renewing, new car registration, or you just moved to a new state and have to change your license and tags, you hate going to the DMV. Every time you go, you wait in line for hours just to be told when you finally get your number called that you have to go back home and bring back more paperwork!!!

Try working at the DMV people!!! We do not get any type of pleasure out of getting half way through your vehicle registration to find out that you are missing your odometer statement! It is not nice to cuss at us when we send you packing because you do not have all of the required paperwork to register your vehicle, get your drivers license, or whatever ever else you get sent out empty handed for. We would love to have you walk in without a wait with a smile on your face, serve you immediately without the hassle of missing forms, and send you out the door as we tell you to have a SUPER-FANTASTIC DAY!

This however never happens, because we work for the US Government and face serious jail time, if we just give you a drivers license even though you cannot pass the eye exam! I am not going to go to jail because I issued you a title for your vehicle, without having the odometer disclosure statement, even though you “swear on your grandmama’s grave” that there is only 58,000 miles on your 1989 Camaro. I am here trying to do my job, to pay my bills just like every other hard working American. And you want me to lie, cheat, and steal for you? You want to treat me like crap because you had to wait in line all day long and you didn’t have all the right paperwork when you came here? DMV employees are the most underappreciated, underpayed, and take way more abuse than the majority of the customer service industry put together. I know from experience, I worked at the DMV in Crown Point, Indiana for 6 months in 1995. I will never work for the DMV again, but I will always show the utmost respect for the employees that work there! Kudos to all of the DMV employees out there, I appreciate you!

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I worked as a Unit Director at Bojangles’ Famous Chicken and Biscuits in Conway, South Carolina for over 3 years. Now let me tell you, they have the most picky, demanding customers that I have ever seen in my 17 years working in the customer service industry! “I want that on a DARK BROWN biscuit”, meaning they want a burnt, rock hard hockey puck! “I want extra crispy bacon”, again meaning burn my bacon till it tastes like charcoal! “I want lots of extra seasoning on the side for my fries”, meaning I want to have a heart attack from all this salt after I eat! And then my favorite, “I want HOT FRIES!”

This brings me to my customer complaint, working the early morning breakfast shift one day a customer came in and ordered a Cajun fillet biscuit, seasoned fries, “and I want those hot please”…just then the cook yells, “fries in the window”, and places HOT FRIES in the window for service. And she orders a senior (free) coffee. I prepare her tray, grab her biscuit from the wrap station and get her fries (burning my hand in the process, as the grease is still sizzling on them), place her coffee cup on the tray, repeat her order as I hand it to her and then….

This lady looks down her nose at me and snarls, “I TOLD YOU I WANTED HOT FRIES!” “Yes ma’am, these are hot fries, they just came up as you were placing your order,” I respectfully assured her with a genuine smile on my face. “NO, No, No, you aren’t hearing me, these aren’t fresh out of the grease,” she says as she is smashing the fries between her fingers (her fingertips are turning red too)!

I then said very calmly, “how about you go have a seat, get started on your biscuit and I will bring some fresh, hot fries directly to your table for you?”

Now for some odd reason she is soooo pissed off that she throws the still hot fries across the counter at me, and says, “Hurry up you are wasting my time!” I turn to the kitchen and yell, “HOT FRIES DOWN PLEASE, CUSTOMER IS IN A HURRY!” Then I once again smile at the old banshee and ask her to please take a seat and I will bring her the fries as soon as they are ready.

I cleaned up the fries from the floor and counter area that she threw at me while I waited for her stinkin’ fries to finish cooking. When they finished cooking I brought them directly to her table and waited for her approval. She then looked at me like what the hell are you still doing here? So, I asked her, “Are your fries hot enough ma’am?” She then asks for the corporate hotline, and my name. I pulled my business card out of my shirt pocket, wrote the 800 on the back on the back and told her, “You have a SUPER-FANTASTIC day ma’am.” She replied, “I’ll have your job! You are the nastiest person I have ever met!” I was in shock, I never showed any irritation at the woman, even when she threw her food at me! I just smiled, and said, “thank you so much, you can be here tomorrow at 6am and I was scheduled off at 8pm. I hope you enjoy working here as much as I have.” And I turned around and walked away. She never did call the 800 number, and she never showed up for work the next day either.

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Every where you go in the customer service industry world there is always that one customer. You guys know what I am talking about don’t you? They only want to be waited on by the same employee every time. If that employee is off if someone else handles this customers order it is always wrong, even if you follow their instructions to a “T”.

I was a new manager at a local coffee shop, and let me tell you that coffee drinkers are indeed the pickiest customers on the planet! “I want 9 sugars, 12.5 creamers, and stir it counter clockwise 4 times.” I’m not joking! There is this one customer that comes in every morning before taking her children to school and she orders her coffee the same way every day, “medium iced coffee, double French vanilla, filled half way with milk, 8 equals melted.” Seems easy enough right? Wrong! If Michelle wasn’t working that day, this customer gave whoever was working hell, before ordering her coffee, during the entire time someone was making her coffee, and after she received her coffee she would complain that it wasn’t right. We all cringed whenever she would come in and Michelle wasn’t there.

After watching this customer call one of my staff retarded, because they couldn’t make a simple cup of coffee, I had it!!! Name calling is so juvenile, and my staff doesn’t get paid enough to take this kind of abuse from anyone! I asked the lady to hold on while I called Michelle on her day off and asked her to walk me through over the phone how to make this lady’s coffee. It was so stupid I was laughing as I was making this coffee order, and it was pissing off the customer more and more that I thought this was so funny. Once the coffee was prepared to her liking, I explained to her that I would personally teach each and every one of my staff how to properly prepare her coffee so that we wouldn’t run into this problem ever again. I then told her that from now on whoever was working the front counter at the time she arrives, that employee will serve her. Not Michelle, not me. She needed to give my staff a chance to get to know her, and she needed to get to know my staff too.

This was the last complaint out of her, and she continued to frequent my store on a daily basis.

On a different note I must say I wish I could have said, “Don’t choke!”

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Senior citizens can sometimes be the most frustrating customers of all time. I had this one old lady that used to frequent my restaurant daily. She was slowly dying of cancer, and was mad at the world. You could never ask her, “how are you doing today?” If you did she would usually respond with, “I’m dying! How the hell do you think I’m doing today?” She once told one of my employees that he was “fat and going to die too!”

She would talk your ear off about her doctors appointments, children, deceased husband if you would let her. But no matter how kind my staff and I would be to her, it was never good enough. We even made her customer of the month and posted her picture in our dining room! Now we didn’t have a customer of the month program, but we were trying to make the rest of her life as enjoyable as we possibly could. She even complained about being the customer of the month! She said that she should be customer of the year and should get to eat for free for the rest of the year too!

After several months of kissing this old lady’s shriveled behind, she finally passed away. And the funny thing is we actually miss her! We actually miss the abuse this old lady used to dish out on a daily basis! I guess we “killed her with kindness” literally!

RIP Miss “M”, you will always be the “Worst Customer of the Year” to me!

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I work as a District Manager for a chain of coffee shops in the Myrtle Beach, South Carolina area, which will remain unnamed as I am still currently employed with them, and love my job very much. When customers want to call and complain to someone, managers are instructed to give them my cell phone number instead of referring them to the corporate 800 number. The reason for my doing this is so that the customer can leave a message and then I can call the manager to get their side of the story and also question any team members that may have witnessed the situation. Then, I would contact the customer to attempt to make them happy, invite them back, and basically blow smoke up their asses, and offer them free product to keep them coming back.

I received a call one evening from a woman who had gone thru the drive thru after work to order coffee and ice cream. This woman claimed that the young girl who took her order didn’t have a clue what she was doing and had neglected to give her a senior citizens discount. A manager had to come to the register to help the cashier with reimbursing the difference. It took the manager “20 minutes” to come to the window to issue a refund for the difference, and she threw it out the window at the customer!

After listening to the customer’s message I immediately called the store to speak to the manager on duty to find out what happened. The manager on duty claims that this particular customer is one of those hard to please, we never get it right no matter how hard we try customers. She comes to this location every day and complains every day about something. The cashier did indeed forget to give the customer a senior citizen discount, as this was her 2nd day working, and the customer did not ask for a senior discount. The poor girl did not want to offend the customer by just giving her a senior discount if she wasn’t one. The manager did not take “20 minutes” to get to the customer, she had to finish serving the customer she was waiting on before she could get to the drive thru. The manager on duty and the new cashier were the only staff in the building at the time. The manager refunded the entire order to make the customer happy and even gave her a free coffee card for her trouble. She claimed that she never threw anything out the window at the customer, and that the customer had to wait maybe a total of 5 minutes. The only truth to the story was that the new cashier did not give the customer a senior discount.

I went one step further. All of my stores have video surveillance systems, with one of the cameras pointing directly at the drive thru window. I was prepared to review the video feed for the time of day the customer visited the store. But I called her back first. She basically repeated the whole story to me word for word just as she left on my voicemail. I of course, apologized, showed concern, blah, blah. Then I asked if the manager ever attempted to make it right by offering her a complimentary coffee card or a full refund. She said she received nothing of the sort. She said that she could file assault charges against my manager for throwing the money at her. Then I told her about the security cameras, and that I would be willing to share that with the police department if it would help and that if indeed it is on camera that the manager threw anything out the window she would be terminated immediately. Then, she states that she doesn’t want the manager to lose her job, she’s not going to press charges and that now that she remembers it, she did get a full refund.

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This one time at band camp…..ha-ha just kidding! But really, one night I was working at a Taco Bell in Lexington, KY the late night shift. Now on after 10 is when the crazies and psychos come out anyway. There was a car load of drunk girls that came thru the drive thru screaming their order into the speaker (all 4 of them at the same time). I remained calmed and nicely asked them if they could please order one at a time so that I could understand them. Then one of the girls yells into the speaker, “maybe you should f*&kin’ listen then bi$#h!” To which I sweetly and calmly replied, “Would you mind not cursing at me and place your order please?” This of course just pissed them off even more and they pulled up to the window. As they pulled up another car pulled up to the speaker and I began to greet the next customer as the cashier went to the window to deal with the loud, possibly drunk, psycho girls. I over heard them ask to speak to the girl that was taking their order at the speaker, and I turned around to address the psychos. Then they told me I was a rude, hateful, bi$#h and they wanted to speak to my manager. I told them that I was in fact the manager and that if they didn’t cool it and place their order like adults they needed to leave. They began to cuss and yell at me again, and I turned around to take the order from the car that I left waiting patiently at the speaker. Next thing I knew, the girl in the back seat yells, “Hey!” I turned around, saw a can of mace pointed in the window, pushed my rather portly cashier out of the way, and got mace full force in my face! They peeled out, with the cook chasing them out of the parking lot hoping to get a license plate number! We didn’t get the license plate number, the security cameras did not show outside the drive-thru window so we never caught the stupid heifers. If we were allowed to refuse service to customers, these girls should be banned for life. All I know is what comes around goes around, and they better get it 10 fold. I don’t get paid enough do deal with this crap! Customer Service Industry Employees deserve hazard pay. KMA psycho Taco Bell chicks, may someone mace your face!

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If only the customer service industry was run solely by Chef Ramsey. Customers would too scared to complain about anything! We could all say what we really want to say to those rude stuck up patrons that think they are better than those that are serving them.

We could tell them to “f@#k off”, show them the door, and call them names! No more free product for complainers, and reward those that praise our efforts. I wish I could talk to my whining guests the way that he does. Instead of kissing butts all day long, I could kick them in the butts on their way out the door.

What would you do if Chef Ramsey set the standard for your company’s customer service?

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I was working as a night manager at a Pizza Hut in Kansas City, Missouri while I was pregnant with my daughter. I was eight months pregnant, and worked harder than any one I knew, male or female. It was Friday night and the dining room was packed as usual, and I was on the floor helping the servers keep drinks full, schmoozing with the customers, etc. Cheri had a customer that apparently had one too many to drink before arriving with his wife and two small children for dinner. He ordered two large pizzas, breadsticks, salads, soft drinks for the kids, and of course beer for himself, oh yeah his wife had water. The customer had requested 4 sides of ranch dressing for his pizza, and Cheri filled 4 soufflé cups with ranch dressing from the salad bar. When the pizza arrived, Cheri brought the sides of ranch to the table and the customer asked her, “were you not listening when I told you that I wanted the ranch that comes with the buffalo wings!”

Cheri then explained to the customer that she was sorry that she misunderstood him, and she would gladly go and get him the buffalo wing ranch, but there was a 50 cents upcharge for each side of buffalo wing ranch sauce. All this time I was in the wait station filling drink orders and listening to her attempt to make the customer happy. As I look over to make sure that the customer is happy, he picks up one of the soufflé cups of ranch, and chucks it clear across the dining room, and shouts “I’m not paying for shit!”

Ok, now its definitely time for me to get involved. I get my game face on, my concerned look, and head over to the table. I very politely ask the customer, what seems to be the problem. He then states, that I am ripping him off by making him pay for ranch dressing, when he already ordered the salad bar, and he should get all the dressing he wants for free! “Yes, sir. You may have all the ranch dressing from the salad bar for free. So what is it that has you so upset?” “I want the buffalo wing ranch for my pizza! And I am not going to pay for it!” he screams as he gets up from his seat and gets in my face. I smiled, and said, “I’m sorry but the buffalo ranch is not a free condiment unless you order the buffalo wings, other wise it is a 50 cent add on to your order. I apologize for any….” And then he shoves me into the wait station, (I’m eight months pregnant mind you), and Cheri steps in and shoves him back into his seat, and tells him to leave now or she is calling the cops. He refuses, I push the hold up button, tell his wife that she should take the kids outside because the cops are on the way. I didn’t want those poor kids to see their daddy getting arrested! He wouldn’t let them leave the table, so I let them stay and eat till the cops came, brought him his 4 sides of buffalo ranch and charged him for them. When the police arrived, they made him pay for the entire order and yes I did press charges. He tried to press charges against Cheri for pushing him into his seat, but not even his wife would back up that story.

Everybody wants something for nothing, if a business charges for extra condiments pay for them! If you like buffalo ranch sauce so much just go the grocery store and buy a bottle of T.Marzettis Ranch Dressing, it’s the same damn thing! Then order your pizza to go because obviously your parents never taught you how to behave in public! Then you can have your pizza and eat it too!

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I work as a District Manager for a chain of coffee shops in the Myrtle Beach, South Carolina area, which will remain unnamed as I am still currently employed with them, and love my job very much. When customers want to call and complain to someone managers is instructed to give them my cell phone number instead of referring them to the corporate 800 number. The reason for my doing this is so that the customer can leave a message and then I can call the manager to get their side of the story and also question any team members that may have witnessed the situation. Then, I would contact the customer to attempt to make them happy, invite them back, and basically blow smoke up their asses, and offer them free product to keep them coming back.

I received a call one evening from a woman who had gone thru the drive thru after work to order coffee and ice cream. This woman claimed that the young girl who took her order didn’t have a clue what she was doing and had neglected to give her a senior citizens discount. A manager had to come to the register to help the cashier with reimbursing the difference. It took the manager “20 minutes” to come to the window to issue a refund for the difference, and she threw it out the window at the customer!

After listening to the customer’s message I immediately called the store to speak to the manager on duty to find out what happened. The manager on duty claims that this particular customer is one of those hard to please, we never get it right no matter how hard we try customers. She comes to this location every day and complains every day about something. The cashier did indeed forget to give the customer a senior citizen discount, as this was her 2nd day working, and the customer did not ask for a senior discount. The poor girl did not want to offend the customer by just giving her a senior discount if she wasn’t one. The manager did not take “20 minutes” to get the customer; she had to finish serving the customer she was waiting on before she could get to the drive thru. The manager on duty and the new cashier were the only staff in the building at the time. The manager refunded the entire order to make the customer happy and even gave her a free coffee card for her trouble. She claimed that she never threw anything out the window at the customer, and that the customer had to wait maybe a total of 5 minutes. The only truth to the story was that the new cashier did not give the customer a senior discount.

I went one step further. All of my stores have video surveillance systems, with one of the cameras pointing directly at the drive thru window. I was prepared to review the video feed for the time of day the customer visited the store. But I called her back first. She basically repeated the whole story to me word for word just as she left on my voicemail. I of course, apologized, showed concern, blah, blah. Then I asked if the manager ever attempted to make it right by offering her a complimentary coffee card or a full refund. She said she received nothing of the sort. She said that she could file assault charges against my manager for throwing the money at her. Then I told her about the security cameras, and that I would be willing to share that with the police department if it would help and that if indeed it is on camera that the manager threw anything out the window she would be terminated immediately. Then, she states that she doesn’t want the manager to lose her job, she’s not going to press charges and that now that she remembers it, she did get a full refund.
The customer said that she would continue to visit the store and would let me know if she had any further problems. I promised the customer that I would watch the surveillance system and if I saw the manager throw anything at the customer I would deal with the manager appropriately. After I got off the phone I went directly to the store to watch the camera footage and the manager did not throw anything at anyone ever during the entire 8 hour shift. This just goes to show you that some people have a chip on their shoulder before they even enter your establishment, and that they will do anything, even lie to get someone fired just to get a free meal and make themselves feel better! I am a firm believer in karma, and I know that someone is going to lie on this customer and get her fired one of these days. You shall reap what you sow lady!

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One Saturday afternoon at Bojangles’ Famous Chicken and Biscuits in Conway, SC I was working the front counter with a “black” crew member named Antoine. Now the color of his skin makes no difference to me, but it definitely did to one of my customers. Now this elderly man comes up to the counter to order a 2 piece dinner with dirty rice and Cajun pintos and a senior sweet tea. I collected payment, and Antoine began preparing the customers plate. As soon as the customer realized that a “black man” was making his food, he came over to me to complain. He said, “I don’t want that ni&*er (I wont repeat what he said because I believe this word to be the most ignorant word ever uttered out of anyone’s mouth) touching my food! Get someone else to make it please!” I looked at Antoine’s face and the look on his face must have mirrored mine – total shock!! I then told him that, “a black man fried the chicken, a black lady made the fixin’s, and a Hispanic woman made the biscuits today. Without these hard working employees here I simply would not be in business, race makes no difference in the quality of our food, and he would have no place to go and get a delicious lunch.” There was a dining room full of customers at this time and you could have heard a pin drop. The customer then insisted upon a refund, and I refused saying “I will not give you a dime back, consider this payment for your ignorance, and get out of my store! And don’t even think about coming back until you learn to treat me and my staff with the respect they deserve! Have a SUPER-FANTASTIC DAY SIR”. We had so much fun laughing at that ignorant fool as he stormed off all the way back to his car. He never came back, good riddance.

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