Kill Them With Kindness
Senior citizens can sometimes be the most frustrating customers of all time. I had this one old lady that used to frequent my restaurant daily. She was slowly dying of cancer, and was mad at the world. You could never ask her, “how are you doing today?” If you did she would usually respond with, “I’m dying! How the hell do you think I’m doing today?” She once told one of my employees that he was “fat and going to die too!”
She would talk your ear off about her doctors appointments, children, deceased husband if you would let her. But no matter how kind my staff and I would be to her, it was never good enough. We even made her customer of the month and posted her picture in our dining room! Now we didn’t have a customer of the month program, but we were trying to make the rest of her life as enjoyable as we possibly could. She even complained about being the customer of the month! She said that she should be customer of the year and should get to eat for free for the rest of the year too!
After several months of kissing this old lady’s shriveled behind, she finally passed away. And the funny thing is we actually miss her! We actually miss the abuse this old lady used to dish out on a daily basis! I guess we “killed her with kindness” literally!
RIP Miss “M”, you will always be the “Worst Customer of the Year” to me!