I’ll have your job! I worked as a Unit Director at Bojangles’ Famous Chicken and Biscuits in Conway, South Carolina for over 3 years. Now let me tell you, they have the most picky, demanding customers that I have ever seen in my 17 years working in the customer service industry! “I want that on a DARK BROWN biscuit”, meaning they want a burnt, rock hard hockey puck! “I want extra crispy bacon”, again meaning burn my bacon till it tastes like charcoal! “I want lots of extra seasoning on the side for my fries”, meaning I want to have a heart attack from all this salt after I eat! And then my favorite, “I want HOT FRIES!” This brings me to my customer complaint, working the early morning breakfast shift one day a customer came in and ordered a Cajun fillet biscuit, seasoned fries, “and I want those hot please”…just then the cook yells, “fries in the window”, and places HOT FRIES in the window for service. And she orders a senior (free) coffee. I prepare her tray, grab her biscuit from the wrap station and get her fries (burning my hand in the process, as the grease is Read More

Ode to Chef Ramsey If only the customer service industry was run solely by Chef Ramsey. Customers would too scared to complain about anything! We could all say what we really want to say to those rude stuck up patrons that think they are better than those that are serving them. We could tell them to “f@#k off”, show them the door, and call them names! No more free product for complainers, and reward those that praise our efforts. I wish I could talk to my whining guests the way that he does. Instead of kissing butts all day long, I could kick them in the butts on their way out the door. What would you do if Chef Ramsey set the standard for your company’s customer service? Read More