James Bond Coffee Drinkers Every where you go in the customer service industry world there is always that one customer. You guys know what I am talking about don’t you? They only want to be waited on by the same employee every time. If that employee is off if someone else handles this customers order it is always wrong, even if you follow their instructions to a “T”. I was a new manager at a local coffee shop, and let me tell you that coffee drinkers are indeed the pickiest customers on the planet! “I want 9 sugars, 12.5 creamers, and stir it counter clockwise 4 times.” I’m not joking! There is this one customer that comes in every morning before taking her children to school and she orders her coffee the same way every day, “medium iced coffee, double French vanilla, filled half way with milk, 8 equals melted.” Seems easy enough right? Wrong! If Michelle wasn’t working that day, this customer gave whoever was working hell, before ordering her coffee, during the entire time someone was making her coffee, and after she received her coffee she would complain that it wasn’t right. We all cringed whenever she would Read More

Pregnant Push-Over I was working as a night manager at a Pizza Hut in Kansas City, Missouri while I was pregnant with my daughter. I was eight months pregnant, and worked harder than any one I knew, male or female. It was Friday night and the dining room was packed as usual, and I was on the floor helping the servers keep drinks full, schmoozing with the customers, etc. Cheri had a customer that apparently had one too many to drink before arriving with his wife and two small children for dinner. He ordered two large pizzas, breadsticks, salads, soft drinks for the kids, and of course beer for himself, oh yeah his wife had water. The customer had requested 4 sides of ranch dressing for his pizza, and Cheri filled 4 soufflé cups with ranch dressing from the salad bar. When the pizza arrived, Cheri brought the sides of ranch to the table and the customer asked her, “were you not listening when I told you that I wanted the ranch that comes with the buffalo wings!” Cheri then explained to the customer that she was sorry that she misunderstood him, and she would gladly go and get him Read More